US Night Operations Leader - Customer Success

Raylo is seeking an Operations Manager to lead the US Customer Success team from Belfast, covering night operations (1pm–5am) on a rotating basis. You will coach Associates and Senior Associates, drive performance, and ensure exceptional customer experience while scaling the operation for new markets.

Based in Belfast, you’ll partner with Head of Customer Success, tying strategy to frontline execution and solving complex escalations with data-driven insights.

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