Veterinary Patient Care Assistant

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At Dovecote Veterinary Referrals, we make pets a priority every day!

Role Details:

Location: 5 Delven Lane, Castle Donington, Derbyshire, United Kingdom, DE74 2LJ

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday - Friday on a varied shift pattern, with a share in the Weekend rota

Discover Our Hospital:

Get a glimpse of what makes us special: Veterinary Referral Hospital | Dovecote Veterinary Referrals

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your responsibilities will include:

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency callsSupporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For:

• Experienced in animal welfare, including feeding, cleaning, and handling - this is essential!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Skilled in customer service and public interaction
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

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