Vice President, DevOps Production Services

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hackajob is partnering directly with BNY Mellon to hire for this role.

Were seeking a future team member for the role ofVice President, DevOps Production Services to join our team. This role is located in Manchester.

Role Overview:

We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.

In this role, youll make an impact in the following ways:

• Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.

• Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.

• Investigate, troubleshoot, and resolve production incidents within defined SLAs.

• Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.

• Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.

• Coordinate with development, infrastructure, database, network, and business teams for issue resolution.

• Support application deployments, change requests, weekend releases, and post-release validations.

• Maintain incident, problem, and change records in service management tools.

• Drive continuous service improvement through automation, process optimization, and proactive monitoring.

• Participate in on-call support and major incident management as required.

• Prepare operational reports, service health summaries, and stakeholder communications.

• Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.

• Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting. xwwtmva

• Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
  

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