Victim and Witness Care Officer

Victim and Witness Care Officer

Permanent

Full Time

Leamington Justice Centre

Salary - Grade D (£30,333.00 - £32,613.00)

The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a court hearing.

Main Responsibilities

1. To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements.
2. To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individuals needs.
3. To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies.
4. To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court.
5. To provide the victim and witness details of the appropriate third party support available (including Victim Support).
6. When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses.
7. To maintain the relevant information on IT systems, complying with requirements and data protection principles.
8. To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels.
9. To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices.
10. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Special Conditions

Working hours between 0700 and 1700hrs within the Flexi- time scheme with a requirement to work outside of core office hours ) on a rota as required.

Exposure to distressing material.

Person Specification

Knowledge

• Educated to A level or equivalent qualification.

Experience

• Experience of working within a customer care environment.

Key Skills

• Excellent customer service skills.
• Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues.
• Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online).
• Ability to work under pressure and to manage and prioritise workload.
• Good telephone/Digital Communication skills.
• Competent in use of IT, including Windows packages or equivalent.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Compressed hours.

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