Virtual Cleaning Quality Assessor

About the Role

Our client is seeking an meticulous Virtual Cleaning Quality Assessor to join their expanding team and ensure the highest standards of cleanliness across their operational sites. In this role, you will conduct remote assessments, analyze feedback, and develop improvement plans to maintain service excellence. You will play a crucial part in upholding our client's reputation by ensuring that all cleaning protocols are adhered to, working within a supportive virtual framework that prioritizes quality and client satisfaction, and contributing to a culture of continuous improvement and operational integrity through remote quality assurance.

Key Responsibilities

• Conduct comprehensive remote quality assessments of cleaning services based on established checklists and standards.
• Analyze client feedback, performance data, and inspection reports to identify areas for improvement.
• Develop detailed action plans and recommendations for site cleaning teams to address quality issues.
• Maintain accurate records of assessments, findings, and follow-up actions within the company's quality management system.
• Collaborate with regional managers and cleaning supervisors to ensure implementation of quality improvement initiatives.
• Stay updated on industry best practices and regulatory requirements related to cleaning and sanitation.

Requirements

• Minimum of 3 years of experience in quality assurance, auditing, or a similar role within the cleaning or facilities management industry.
• Strong understanding of cleaning procedures, sanitation protocols, and health and safety standards.
• Excellent observational skills and attention to detail, with the ability to critically evaluate work.
• Proficiency in using digital assessment tools and quality management software.
• Strong written and verbal communication skills for reporting and feedback delivery.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and performance incentives.
• A fully remote position offering excellent work-life balance.
• Comprehensive health and wellness benefits package.
• Paid training and opportunities for professional certification.
• Supportive team environment focused on remote collaboration and excellence.