VodafoneThree - Employee Relations Lead

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At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

As an Employee Relations Lead, you will play a pivotal role in shaping the employee experience by providing expert guidance on complex cases, supporting business transformation initiatives, and helping leaders navigate challenging people matters with confidence. You will join a collaborative team that values sound judgement, continuous improvement and a people-first approach, while giving you the opportunity to make a meaningful impact across the organisation.

You will be the trusted advisor that leaders and colleagues turn to for expert employee relations support, helping the business balance commercial needs with fairness, consistency and compliance. From managing complex casework to supporting major organisational change programmes, you will influence positive outcomes while helping strengthen organisational capability and employee confidence.

• You will provide expert, commercially focused advice on complex and high-risk employee relations matters, ensuring decisions are consistent, compliant and aligned with established frameworks.
• You will take ownership of complex ER cases from end to end, driving timely and effective resolution while identifying when escalation is required.
• You will act as a point of support and guidance for ER specialists, sharing expertise and helping build capability across the team.
• You will maintain a strong focus on UK employment law, risk management and best practice, helping preserve our reputation as a fair, inclusive and responsible employer.
• You will contribute to the development and enhancement of employee relations and organisational change frameworks.
• You will lead the ER delivery of organisational change programmes, including TUPE transfers, ensuring consultation processes are managed effectively and compliantly.
• You will partner with stakeholders across the business to navigate change with clarity, confidence and empathy.
• You will design and deliver engaging ER training that builds manager capability and promotes consistent decision-making.
• You will identify trends, risks and opportunities through casework analysis, using insights to drive continuous improvement.
• You will help enhance ER processes, tools and templates, contributing to a more efficient and effective employee relations service.

Who you are

• In-depth knowledge of UK employment law and its practical application within a complex organisation.
• Proven experience independently managing and resolving complex employee relations cases.
• Strong experience supporting and delivering organisational change programmes, including consultation processes and TUPE activities.
• Excellent stakeholder management skills, with the ability to build trusted relationships at all levels.
• Strong communication skills, with the confidence to explain complex issues clearly and sensitively.
• Sound judgement and the ability to balance legal risk, fairness and commercial objectives.
• A collaborative and inclusive mindset, with a genuine commitment to supporting colleagues and sharing knowledge.
• A proactive approach to identifying improvements and driving positive change.
• Resilience and adaptability, with the ability to remain effective in fast-moving and evolving environments.
• Strong analytical skills, with the ability to identify trends, assess risk and make informed recommendations.
• A passion for creating positive workplace experiences and fostering an inclusive culture where everyone can succeed.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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