Void Performance Manager

Salary: £36,213 per annum. Hours: Full-Time, 40 hours per week (Monday to Friday) including 1 hour paid lunch break per day. Contract Type: Permanent.

Driving license and access to own car is essential

Overview

Join Nacro – A Social Justice Charity Making a Real Impact

At Nacro, we believe everyone deserves a safe, secure, and supportive place to call home. As part of our mission to transform lives and reduce reoffending, we provide high-quality supported housing across England and Wales. We are now looking for a Void Performance Manager to lead our national voids management function – a vital role in ensuring our supported housing is available and ready for those who need it most.

About The Role

As Void Performance Manager, you’ll lead a skilled, dedicated team in delivering an efficient and cost-effective voids service. You’ll be responsible for ensuring empty properties are turned around quickly, safely, and to a high standard, reducing rent loss and supporting the availability of quality homes for our service users. You’ll work closely with regional contractors, suppliers, and Nacro’s internal property, leasing, and operational teams – setting high standards and driving continuous improvement across the voids process.

Responsibilities

• Responsibility for void management across the Nacro’s Support and Advice Services Directorates for its supported housing services, ensuring all stages of the void process are actioned within target times, so properties are ready to be handed over to Nacro’s operational teams for letting.
• Develop and implement strategies and improvement plans to drive performance of the void processes, best practice and reporting mechanisms.
• Ensuring there are effective arrangements in place for the voids team to coordinate cleaning, gardening, decorating and carpet suppliers along with ordering any repairs, furniture, furnishings, and equipment for void properties, while minimising void time.
• To provide robust contract and performance management of Nacro’s regional contractors and suppliers (incl. cleaning, gardening, decorating and carpet suppliers along with furniture, furnishing and equipment suppliers)
• Developing and maintaining relationships with Nacro’s maintenance helpdesk, surveyors, local operational managers, leasing team, contractors and landlords
• Regularly review and update the void management policy, procedure and processes.
• Prepare timely and accurate management information on voids in conjunction with the Management Information and Insight team. Provide analysis of the reports produced including trends and projections.
• Supporting the Senior Estates Manager to develop a procurement and sourcing strategy for furniture and equipment suppliers for Nacro’s supported housing services to ensure Nacro has adequate and value for money suppliers that can support Nacro in meeting its void targets

Experience, Knowledge, Qualifications, Skills & Abilities

• At least two years in-depth experience of working in a property management environment, dealing with repairs, health and safety checks and void management
• Knowledge of property maintenance/repairs identification.
• Knowledge of housing legislation and compliance requirements.
• Strong project management and organisational skill.
• Experience of working collaboratively with a range of operational and managerial colleagues to deliver prescribed outcomes to challenging deadline
• Excellent analytical skills
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and meet tight deadlines.
• IT proficiency (e.g., housing management systems, Microsoft Office).
• There will be some travel in this role so a valid UK driving license and a car available and willingness to travel to the location of properties is required.

People Management

• Lead, develop, and support a skilled national voids team to deliver high performance.
• Set clear expectations, objectives, and standards, ensuring consistency across regions.
• Foster collaboration with operations, leasing, and property services teams.
• Manage dispersed teams effectively, promoting accountability and professional growth.
• Drive individual and team development through regular feedback, coaching, and check-ins.

Organisational Performance and Compliance

• Contribute to meeting individual, team, and service performance targets.
• Commit to continuous learning and development through appraisal and supervision.
• Maintain accurate records and produce reports within agreed timeframes.
• Ensure compliance with sector regulations, audits, inspections, and organisational policies.
• Promote Nacro positively, working collaboratively as part of an integrated team.
• Uphold safeguarding, data protection, equality, diversity, and health & safety responsibilities.
• Act as a positive role model, demonstrating behaviours aligned with Nacro’s values.

For further information about the role, pleased click here.

To access the Candidate pack, please click here.

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