VoIP Systems Administrator

About the Role

Our client is seeking a talented VoIP Systems Administrator to manage and enhance their voice communication infrastructure. This remote position is ideal for an expert in VoIP technologies who can ensure the smooth operation, security, and scalability of their communication platforms. You will be responsible for day-to-day administration, troubleshooting, and strategic planning to optimize voice services for our growing user base across the UK. This role offers the flexibility of remote work combined with the challenge of managing critical communication systems in the evolving telecoms sector .

Key Responsibilities

• Administer, configure, and maintain VoIP platforms , including PBX systems, session border controllers (SBCs), and gateways.
• Monitor VoIP system performance, troubleshoot call quality issues, and implement solutions to enhance user experience.
• Manage user accounts, call routing, voicemail, and other voice services configurations.
• Implement and maintain security measures for the VoIP infrastructure to prevent unauthorized access and fraud.
• Develop and execute disaster recovery and business continuity plans for voice services.
• Stay abreast of the latest trends and technologies in VoIP and unified communications.

Requirements

• Proven experience as a VoIP Administrator or similar role.
• In-depth knowledge of VoIP protocols such as SIP, H.323, and RTP.
• Hands-on experience with leading VoIP platforms (e.g., Asterisk, Cisco Call Manager, Avaya).
• Strong understanding of networking concepts, including TCP/IP, VLANs, and QoS.
• Experience with SBCs and network security best practices relevant to voice traffic.
• Ability to work independently and manage tasks effectively in a remote setting, supporting clients in locations like Leeds .

Benefits

• Competitive annual salary with potential for performance bonuses.
• Full remote working arrangement, offering significant work-life balance.
• Comprehensive health, dental, and vision insurance.
• Generous allowance for home office setup and IT equipment.
• Continuous learning opportunities and support for professional development in VoIP technologies .