Volunteer Support Officer

About the Role

Our client, a compassionate organisation providing support to families facing adversity, is seeking an empathetic and organised Volunteer Support Officer to join their fully remote team. This crucial role involves providing essential support to the organisation's dedicated volunteers, ensuring they feel valued, equipped, and motivated to continue their invaluable work. You will be the primary point of contact for volunteers, addressing their needs, coordinating their activities, and fostering a positive and supportive volunteer community entirely online. This is an ideal opportunity for someone passionate about supporting others whilst enjoying the benefits of remote work.

Key Responsibilities

• Serve as the main point of contact for volunteers, responding to queries and providing support.
• Coordinate volunteer schedules and assignments, ensuring optimal placement and coverage.
• Facilitate online induction and training sessions for new volunteers.
• Gather feedback from volunteers and implement improvements to the volunteer experience.
• Maintain accurate volunteer records and databases.
• Organise virtual volunteer recognition and engagement activities.

Requirements

• Previous experience in a volunteer coordination, support, or HR role.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Strong organisational and administrative capabilities.
• Proficiency with virtual communication tools and online collaboration platforms.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• A genuine commitment to supporting volunteers and the organisation's mission.

Benefits

• Competitive salary.
• 100% remote working arrangement.
• Opportunity to play a key role in supporting vital community services.
• Professional development opportunities.
• A supportive and collaborative virtual team culture focused on making a difference.