Wedding & Events Host (Casual)

Job description

• Job title: Wedding & Events Host (Casual)
• Department: York Venues
• Contract: Flexible/Seasonal
• Reporting To: Wedding & Events Manager
• Hours per week: Casual

1. Job purpose

To work as part of the Venues Team assisting the hosting and delivery of weddings, conferences and other events for York Venues. Ensuring the successful operational delivery and consistently maintaining and managing excellent customer service at all times.

2. Dimensions

Hosting events across all of York Museums Trusts sites

Event capacities range from around 50 – 300 depending on the venue plus more in York Museum Gardens

Event timings are (guide only) 9am – 5pm for weddings, 4.30pm – 1am for evening weddings and events.

7am – 7pm for conferences

3. Principal accountabilities

Set up the York Venues for events, including moving furniture and equipment, in accordance with function instructions.

Provide outstanding customer service to all clients, guests and contactors/suppliers at all times across all sites by engaging, welcoming, informing and orientating clients during weddings and events.

Keyhold and take responsibility for our main venue, the Hospitium,

To quickly and calmly deal with unexpected issues and complaints on event days, often without a manager physically present

Demonstrate understanding of and sensitivity to meeting the special needs of disabled clients and clients with diverse cultural backgrounds.

Help to maintain a clean and orderly environment, working in conjunction with our catering and cleaning partners to ensure all our sites sustain a high level of cleanliness and organisation.

• Promote and develop equality and diversity in line with YMT Equality Statement.

Other duties

Other duties may be required from time to time which are consistent with the grading of this post

4. Key performance measures

Feedback from Clients and colleagues

York Museums Trust

Positive feedback on social media, and direct to the department via phone, email and letter from the Clients

5. Knowledge, skills, experience and behaviours

Knowledge

A thorough knowledge of emergency procedures, including First Aiders and evacuation procedures, to ensure events run safety and according to relevant legislation.

Skills

Good communicator

• Organised
• Ability to manage time effectively
• Digital recording – e.g. photography, sound, video
• Social networking – e.g. twitter, Facebook

Experience

Experience within a customer facing role

• Some knowledge or experience of the wedding and events industry

Behaviours

Friendly and approachable demeanour

Appropriate and presentable appearance

• Flexible

Commitment to and advocacy of equality, diversity, inclusion and anti-racism and understanding how these apply to the role.

Work well under pressure

6. Key relationships

Venues team

Clients

Contractors/Suppliers

7. Organisation chart

York Museums Trust

York Museums Trust

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