Wedding, Meeting and Events Manager

JOB TITLE:

Events Manager – Corporate

LOCATION:

Central London

REPORTING TO:

Head of Events

The following job summary is an outline of the main duties performed by you to meet the expected standard required by both our clients and our Company.

We are looking for a motivated Wedding, Meeting and Events Manager to join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge – The more we make, the more you make!
• Fun, Love & Energy – Not just a slogan, it’s just who we are.
• The best staff canteen in London! – Breakfast, Lunch & Dinner.
• Range of benefits including Medicash Health Care Cash Plan(24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
• An opportunity to experience and collect great memories that will last with you forever.

Job Purpose and Key Accountabilities

As Wedding, Meeting and Events Manager, you will be responsible for assisting the Head of Events in quoting and conversion of Corporate (DDR, Room Hire) leads and Wedding and Social leads received at the hotel. You will also have a responsibility to research current market trends, suggest pro active and marketing activities to assist in increasing lead generation.

Assisting in achieving budgets and targets set for the department and overall hotel budget through effective use of yielding rates and promoting the services of the Hotel. You will ensure you are optimising all opportunities to promote the Hotel in a proactive and professional manner. Once enquiries convert into confirmed business, you will be in charge of contracting the business, arrange payments and manage the booking until the day of the event, by communicating with the client to get all final details and creating banquet event orders for the Operations Team.

Key Areas of Responsibility

• Make sure that all enquiries are responded within an appropriate timeframe, making sure the clients receive the correct information requested in a clear and well presented manner.
• Prepare all event documentation and coordinate with Sales, other Hotel departments, and customer to ensure successful delivery of hotel event. Ensures compliance with Pricing and selling guidelines to maintain revenue integrity.
• Quote according to hotel guidelines, ensuring information is correctly input into the system immediately and all enquiries are chased on a regular basis.
• To ensure sales enquiries are accurately handled and followed through using the appropriate processes and technology. Deadlines must be met and correct documentation provided.
• Handling of contracts, contract amendments and deposits; and ensure all are efficiently and within the deadlines given.
• Conduct site inspections and educational trips for clients to promote the hotel facilities and services. Conduct pre conference meeting with clients where necessary.
• Develop and maintain good working relationships with clients to achieve consistent and efficient service to customers and return business.
• To ensure effective communication within the Conference & Events Department and throughout the hotel, particularly with Food & Beverage, Front Office and Sales.
• Proactively identify operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Assisting in completing daily, weekly and monthly reports within deadlines.
• Complete all post event activities such as chasing payments, guest satisfaction and rebooking cales opportunities.

• Attend detailed Wedding planning meetings with couples & co-ordinate with other hotel departments.
• Attend Weddings on the day to assist with operations department.
• Take part in special projects as directed by the DOS/DOSM. Projects include but are not limited to telesales, prospecting, research, reporting, championing policies.
• Event Management of other events and ability to perform all additional duties deemed necessary and reasonable by the Head of Events or any member of the management team.
• Perform all additional duties deemed necessary and reasonable by the Conference & Events Manager or any member of the management team.

Skills required

• Speak fluent English
• Excellent organisational skills and the ability to prioritise tasks
• The ability to perform well under pressure and remain calm
• The ability to multitask and prioritize own workload
• Attention to detail to ensure that every aspect of an event is perfect
• Strong problem-solving skills and the ability to think on their feet when unexpected events occur
• Strong negotiation skills
• Excellent communication skills both written, verbally and in person
• Service focused with a commitment to delivering the highest standards
• A high level of IT skills including outlook, word & excel
• The ability to constructively challenge company procedures and recommend amendments which will have a benefit to the company.

Applicant must be based in the UK. Experience within a hotel, or venue sales environment is required.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy

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