Welcome & Service Team Member

Summary

We're looking for a

We're looking for a Welcome and Service Team Member. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £6,717.75 per annum pro rata (based on a full-time equivalent of £25,837.50 per annum)

Contract Duration: Permanent

Working Hours: 507 hours per year. This role is based on annualised hours, where theamountof hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working Pattern: You will work 507 hours per year, which is roughly 2 days a week. You will work more hours during our busier periods and fewer hours during our quieter times. This role involves working Bank Holidays, school holidays, weekends and everything in between. Flexibility is essential, and we will always give as much notice as we can.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Castle Ward is an historic walled estate that sits on the shores of Strangford Lough. It has miles of multi-use trails, gardens and the famous double-sided mansion. The estate has been home to 8 generations of the Ward family and, as such, there are many fascinating stories to share with our visitors of all ages and backgrounds, along with new history being made every day!

Reporting to the Welcome Manager, you’ll be part of a team of 7 working at Castle Ward within the County Down portfolio. Giving our visitors the best service and enabling them to have great visits while creating memories with their loved ones.. You’ll be working as a team, and will be driven by our fundraising goals to generate income for our property.

Your days will be based either in the Admission Hut or Reception, and no two days are the same! There'll be talking, cleaning, topping up literature, preparation of mobility scooters - the list goes on!

What You'll Be Doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who We're Looking For

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

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National Trust place

Castle Ward, Strangford, Downpatrick, BT30 7LS

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability

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