Open role
Wholesale Administrator - European Support
- Aggregated by CV-Library
- M15 4RP, Manchester, Greater Manchester
- Contract
- Full Time
- £35,360 - £35,360 Per Hour
Job Description
The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.
Position Description:
Rate - £17.46 (via Umbrella PAYE)
Wholesale Administrator - Multi-Market European Support (English & French Speakers)
Be the vital multi-lingual link supporting our European dealer network.
Skills Required:
What You'll Be Doing (Think Impact, Not Just Tasks!):
As a Multi-Market Wholesale Administrator, you'll be a central figure, managing key financial processes and building relationships across borders. Your day will be varied and engaging, involving:
Being the Go-To Expert: You'll be the first point of contact for queries from dealers, internal teams (our Automotive client, National Sales Companies, our supporting team based in India, colleagues based in European Locations), and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions.
Mastering Financial Control:
Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems. This includes resolving tricky unapplied suspense items.
Supporting Dealer Flexibility:
Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs.
Collaborating Across Teams:
Lending your expertise and support to other business centre teams within our client’s Manchester Business Centre (MBC), FCGBC, Wholesale, and Dealer Credit operations whenever needed.
Driving Improvement & Knowledge Sharing:
Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support to the FCGBC team, and conducting quality checks to help us continuously improve the service we offer our dealers.
Tackling Projects:
Getting involved in assigned projects, in Wholesale or supporting our Major Daily Rental Operations (MDRO), aimed at enhancing our service proposition to the dealer network.
Being a Team Player:
Stepping in to support your colleagues by learning and covering all MBC Wholesale and MDRO tasks for all markets, especially during periods of absence.
Contributing Ad Hoc:
Taking on additional reporting and assignments as required to support the team and ongoing initiatives, including new system launches.
What You'll Bring (Your Skills & Experience):
Language Powerhouse:
Excellent verbal and written business-level language skills in English and French. Skills in one of the other required Business languages is a plus (Italian or Spanish). You'll be using these daily to communicate effectively with our customers and partners.
Customer Champion:
A genuinely positive and proactive approach to providing outstanding customer/dealer service, taking full accountability for resolving queries or knowing when and how to escalate effectively.
Reliable & Efficient:
Confidence in managing your workload and meeting deadlines with minimal supervision, always maintaining high levels of quality and efficiency.
Eager Learner:
A proven ability to quickly acquire and apply new knowledge and skills, thriving on on-the-job training opportunities. Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively with a wide range of people.
Resilient Team Player:
You demonstrate a strong focus on delivering results, you're a valued contributor to the team, and you show resilience and adaptability, achieving objectives even when faced with challenges.
Flexible & Adaptable:
Comfortable working in an ever-changing environment where priorities may shift.
Customer Advocate:
A clear understanding of what the fair treatment of customers means and a commitment to ensuring this is consistently applied in your work.
Experience Required:
You'll be part of a supportive and dynamic team environment within FCE Bank plc, an organisation committed to providing a working environment that meets both business and individual needs.
Learning & Development:
Mandatory Banking, Compliance, and Fair Treatment of Customers training will be provided to ensure you have all the tools you need to succeed.
Growth Potential:
Reporting to the Wholesale Team Leader, this role offers the potential to rotate into other roles of the same grade within the MBC, providing opportunities to broaden your experience.
Additional Information:
**INSIDE IR35**
Hybrid Working: This position is based in Manchester City Centre, offering a hybrid working model. You'll be expected to attend the MBC for 3 days a week, with flexibility on which days according to business requirements.
The Wholesale team operates between 08:15 and 16:30 Monday to Friday. Specific shift will be aligned with the telephone operating hours for the language markets you support and overall business needs.
European Focus: You'll sometimes be required to work on UK bank holidays that are not bank holidays in Europe. Don't worry, a day off in lieu will be granted for any UK bank holiday worked!
Training will be provided during the first few weeks, please note that candidates will need to be available and potentially on-site while training is ongoing.
Eligibility:
Sponsorship is not offered on this role, and you must have the right to work in the UK
Position Description:
Rate - £17.46 (via Umbrella PAYE)
Wholesale Administrator - Multi-Market European Support (English & French Speakers)
Be the vital multi-lingual link supporting our European dealer network.
Skills Required:
What You'll Be Doing (Think Impact, Not Just Tasks!):
As a Multi-Market Wholesale Administrator, you'll be a central figure, managing key financial processes and building relationships across borders. Your day will be varied and engaging, involving:
Being the Go-To Expert: You'll be the first point of contact for queries from dealers, internal teams (our Automotive client, National Sales Companies, our supporting team based in India, colleagues based in European Locations), and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions.
Mastering Financial Control:
Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems. This includes resolving tricky unapplied suspense items.
Supporting Dealer Flexibility:
Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs.
Collaborating Across Teams:
Lending your expertise and support to other business centre teams within our client’s Manchester Business Centre (MBC), FCGBC, Wholesale, and Dealer Credit operations whenever needed.
Driving Improvement & Knowledge Sharing:
Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support to the FCGBC team, and conducting quality checks to help us continuously improve the service we offer our dealers.
Tackling Projects:
Getting involved in assigned projects, in Wholesale or supporting our Major Daily Rental Operations (MDRO), aimed at enhancing our service proposition to the dealer network.
Being a Team Player:
Stepping in to support your colleagues by learning and covering all MBC Wholesale and MDRO tasks for all markets, especially during periods of absence.
Contributing Ad Hoc:
Taking on additional reporting and assignments as required to support the team and ongoing initiatives, including new system launches.
What You'll Bring (Your Skills & Experience):
Language Powerhouse:
Excellent verbal and written business-level language skills in English and French. Skills in one of the other required Business languages is a plus (Italian or Spanish). You'll be using these daily to communicate effectively with our customers and partners.
Customer Champion:
A genuinely positive and proactive approach to providing outstanding customer/dealer service, taking full accountability for resolving queries or knowing when and how to escalate effectively.
Reliable & Efficient:
Confidence in managing your workload and meeting deadlines with minimal supervision, always maintaining high levels of quality and efficiency.
Eager Learner:
A proven ability to quickly acquire and apply new knowledge and skills, thriving on on-the-job training opportunities. Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively with a wide range of people.
Resilient Team Player:
You demonstrate a strong focus on delivering results, you're a valued contributor to the team, and you show resilience and adaptability, achieving objectives even when faced with challenges.
Flexible & Adaptable:
Comfortable working in an ever-changing environment where priorities may shift.
Customer Advocate:
A clear understanding of what the fair treatment of customers means and a commitment to ensuring this is consistently applied in your work.
Experience Required:
You'll be part of a supportive and dynamic team environment within FCE Bank plc, an organisation committed to providing a working environment that meets both business and individual needs.
Learning & Development:
Mandatory Banking, Compliance, and Fair Treatment of Customers training will be provided to ensure you have all the tools you need to succeed.
Growth Potential:
Reporting to the Wholesale Team Leader, this role offers the potential to rotate into other roles of the same grade within the MBC, providing opportunities to broaden your experience.
Additional Information:
**INSIDE IR35**
Hybrid Working: This position is based in Manchester City Centre, offering a hybrid working model. You'll be expected to attend the MBC for 3 days a week, with flexibility on which days according to business requirements.
The Wholesale team operates between 08:15 and 16:30 Monday to Friday. Specific shift will be aligned with the telephone operating hours for the language markets you support and overall business needs.
European Focus: You'll sometimes be required to work on UK bank holidays that are not bank holidays in Europe. Don't worry, a day off in lieu will be granted for any UK bank holiday worked!
Training will be provided during the first few weeks, please note that candidates will need to be available and potentially on-site while training is ongoing.
Eligibility:
Sponsorship is not offered on this role, and you must have the right to work in the UK