Workplace Experience Host

Workplace Experience Host

Location: Eastleigh

About the Role

We're looking for a proactive and customer-focused Workplace Experience Host to support the day-to-day operation of a busy head office environment. This role plays an important part in ensuring the workplace is safe, well-maintained, compliant, and delivers an exceptional experience for colleagues and visitors alike.

This is a varied role offering exposure across workplace operations, facilities administration, event support, health and safety, and visitor services.

Key Responsibilities

Workplace Operations

• Support the smooth daily operation of the office environment.
• Conduct regular workplace inspections and report any defects or issues.
• Assist with office moves, workplace reconfigurations, and workspace setup.
• Monitor office presentation standards and ensure workspaces remain clean and professional.
• Check external areas and report any maintenance or housekeeping concerns.

Meeting Room & Event Support

• Carry out meeting room checks to ensure rooms are fully prepared and operational.
• Support the setup and delivery of internal events, conferences, and business meetings.
• Ensure audio-visual equipment and meeting room facilities are functioning correctly.

Facilities Helpdesk Support

• Respond to facilities-related requests and undertake minor repairs where appropriate.
• Escalate issues requiring specialist support.
• Maintain accurate records of service requests and completed works.

Administration & Workplace Services

• Support incoming deliveries and outgoing mail and courier services.
• Assist with document archiving processes.
• Monitor and replenish office supplies.
• Produce routine reports and management information as required.

Reception & Visitor Experience

• Provide reception support during busy periods.
• Assist with visitor management processes.
• Deliver a welcoming, professional, and engaging experience for all visitors and colleagues.

Health, Safety & Compliance

• Support workplace health and safety activities and compliance requirements.
• Assist with inspections, safety checks, and emergency preparedness activities.
• Maintain relevant records and documentation.
• Report hazards, incidents, and near misses promptly.

About You

Essential Skills & Experience

• Experience in an office, facilities, customer service, hospitality, or administration role.
• Strong communication, organisational, and time management skills.
• Good Microsoft Office and general IT skills.
• Ability to manage multiple priorities effectively.
• Customer-focused mindset with a passion for delivering excellent service.
• Ability to work independently and as part of a wider team.

Desirable

• Experience within workplace experience, facilities management, office services, or front-of-house environments.
• Knowledge of workplace health and safety requirements.

Personal Attributes

• Professional, approachable, and highly personable.
• Proactive and self-motivated.
• Reliable and dependable.
• Strong attention to detail.
• Flexible and adaptable.
• Positive attitude and willingness to learn.

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