Workplace Operations & Performance Lead

Workplace Operations & Performance Lead

We are seeking an experienced Workplace Operations & Performance Lead to join a growing workplace and facilities function.

This is an excellent opportunity for a professional with a strong background in Workplace Operations or Facilities Management , with experience across hard and soft FM services , combined with strong capability in MI, reporting, data analysis and performance management .

The successful candidate will play a key role in supporting operational performance, producing high quality management information and using data and insight to identify risks, trends and opportunities for improvement.

Key Responsibilities

• Support the delivery and performance management of hard and soft FM services across the workplace environment.
• Produce accurate and insightful MI, management reports, dashboards, scorecards and KPI reporting .
• Analyse, validate and reconcile data from multiple operational and system sources.
• Identify trends, risks and opportunities and translate data into actionable recommendations.
• Monitor service performance, KPIs, SLAs and operational outcomes.
• Coordinate workplace moves, churn, space changes and associated operational activity .
• Maintain governance records, action logs and performance reporting.
• Work collaboratively with internal stakeholders, FM teams and service providers to ensure actions and improvements are delivered.
• Support and optimise workplace technology and systems, including CAFM, IWMS, ServiceNow and related platforms.
• Contribute to continuous improvement across workplace processes, reporting and systems.

Experience & Skills

We are looking for candidates with:

• Proven experience within Workplace Operations and/or Facilities Management .
• Strong practical understanding of both hard and soft FM services .
• Strong MI, reporting and data analysis experience.
• Advanced Excel skills, including data analysis, validation, and reporting.
• Experience developing and maintaining management information, dashboards and performance scorecards .
• Experience working with CAFM, IWMS, ServiceNow or similar workplace management systems .
• Experience coordinating workplace moves, churn or space planning activity .
• Strong stakeholder management and communication skills, with the ability to work effectively across multiple teams.
• Experience working within governance, performance management, and process-driven environments.

Desirable

• Business-user level experience with Power BI .
• Experience supporting process improvement or workplace system enhancements.
• Knowledge of desk booking, occupancy or workplace utilisation systems .

We are particularly interested in professionals from backgrounds including Workplace Operations, Facilities Management, FM Performance, FM MI/Reporting, Workplace Change, Moves Management and FM Systems .

This role offers an opportunity to combine operational FM expertise, hard and soft services, MI/reporting and continuous improvement within a growing workplace environment.

To find out more or to apply, please get in touch.