Workshop Controller

Workshop Controller (HGV Background Essential) Location: Wraysbury Salary: £30,000 - £40,000 DOE Full Time | Permanent

Overview An exciting opportunity has arisen for an experienced Workshop Controller to join a busy and professional HGV dealership operation. This role is specifically suited to candidates with a proven Heavy Goods Vehicle (HGV) background. Applications from candidates with solely car or LCV experience will not be considered. The successful candidate will be responsible for managing the day-to-day workflow of a busy commercial vehicle workshop, ensuring maximum technician productivity, high-quality workmanship, and exceptional customer service. Working closely with Service Advisors, Parts Departments, and Workshop Technicians, you will play a key role in maintaining workshop efficiency and vehicle uptime.

Key Responsibilities

Workshop Operations

• Manage and coordinate the daily running of a busy HGV workshop.
• Allocate work effectively to HGV Technicians based on skill level, availability, and workshop priorities.
• Monitor workshop productivity, efficiency, and technician utilisation.
• Ensure repairs, servicing, inspections, and MOT preparations are completed within agreed timescales.
• Prioritise urgent breakdowns and time-sensitive fleet repairs.
• Track vehicle progress and proactively manage workshop loading.
• Maximise labour sales and workshop performance.

Quality & Compliance

• Carry out quality control checks on completed repairs and maintenance work.
• Ensure all work is completed to manufacturer, DVSA, and company standards.
• Maintain compliance with health and safety regulations and workshop procedures.
• Ensure accurate completion of job cards, inspection sheets, and service documentation.
• Monitor workshop housekeeping and maintain a safe working environment.
• Support warranty compliance and manufacturer audit requirements.

Communication & Customer Service

• Act as the key link between the workshop, service department, and parts team.
• Provide accurate updates on vehicle progress, repair status, and completion times.
• Assist Service Advisors with technical information and repair recommendations.
• Help manage customer expectations and minimise vehicle downtime.
• Resolve workshop-related technical queries and operational issues efficiently.
• Maintain strong working relationships with fleet customers and key accounts.

Candidate Requirements Essential

• Previous experience as a Workshop Controller, Workshop Supervisor, Senior HGV Technician, or similar leadership position within an HGV dealership or commercial vehicle workshop.
• Proven HGV, truck, or commercial vehicle background.
• Strong understanding of HGV maintenance, servicing, diagnostics, and repair processes.
• Experience managing workshop loading, technician allocation, and productivity.
• Excellent organisational and planning skills.
• Strong leadership and communication abilities.
• Ability to work effectively in a fast-paced commercial vehicle environment.
• Good IT skills and experience using workshop management systems.

Desirable

• NVQ Level 3 / City & Guilds Level 3 in Heavy Vehicle Maintenance & Repair.
• IRTEC accreditation.
• Experience within a franchised truck dealership environment.
• Knowledge of manufacturer warranty processes and compliance standards.
• HGV Licence.

What's On Offer?

• Competitive salary of £30,000 - £40,000 depending on experience.
• Stable, full-time permanent position.
• Opportunity to join a well-established HGV dealership operation.
• Career progression opportunities within the commercial vehicle sector.
• Modern workshop facilities and support structure.
• Ongoing training and professional development.

If interested, please contact Luke @ Auto Skills