Youth Support Worker - Transition & Tenancy Lead

Job Introduction

At Turning Point, we support people across The UK with Mental Health, Substance Misuse and Learning Disabilities. As a Youth Support Worker, you will ensure that young people living in Turning Point’s supported accommodation are supported to thrive and reach their full potential in a safe, nurturing, and supportive environment, increasing their independency to create a positive move on into the community.

As a Youth Support Worker – Tenancy and Transition Lead, you will join The Lancashire Young People supported accommodation services that supports 18 young people (Aged 16- 21) across two locations in Chorley (Parker House and The Bridge).

We are looking for a knowledgeable and proactive housing professional to lead on accommodation and property-related matters across the service.

Role Responsibility

This will be a dual role where you will work on shift supporting Young People to manage their finances, gain independent living skills, promote health, wellbeing and healthy lifestyle choices as well as supporting them to maximise their involvement in local training, education, and employment opportunities.

For the other side of the role you will provide expert advice, guidance and support to colleagues on accommodation management, occupancy, licence agreements, tenancy readiness and housing benefit processes, helping to ensure young people are successfully supported to move in, supported during their placement and moved on from our services. Working closely with landlords, contractors, local authorities and housing partners, you will oversee vacant apartments, manage accommodation standards, monitor repairs and maintenance, and ensure compliance with Ofsted requirements and licence agreements.

As the service lead for housing management, you will support colleagues to maximise income through effective housing benefit management, provide guidance on utilities and accommodation-related financial processes, and ensure Turning Point meets its contractual and regulatory responsibilities. You will play a key role in creating safe, welcoming and well-maintained living environments that enable young people to thrive while supporting positive accommodation outcomes and service sustainability.

The role is changeable, and every day will be different, some examples of what you will be responsible for are:

Managing the referrals, sign up,  support and move on for the Young People

Developing, implementing and reviewing individual support plans and risk assessments focussing on young people’s needs, strengths and goals.

Providing support with budgets and finances

Provide an excellent rent / service charge collection service, ensuring regular accounts monitoring and contact with people regarding payments

Completing accurate and detailed daily records for the Young People

Providing practical support and guidance to the Young People including daily living skills, cooking, cleaning, and ‘moving on’ plans

Ensuring proactive and constructive communication to the Young People including facilitating weekly key-working sessions, problem solving and supporting with their day-to-day needs

Supporting the Young People and landlords with housing management tasks addressing practical aspects of living in supported housing, including managing repairs, tenancies, income and anti-social behaviour.

Prioritising your own case load and using your initiative to plan and implement agreed actions

Building and maintaining relationships with a range of other professionals to work together to aim for positive outcomes for the Young People

Facilitating and arranging engaging activities with tenants throughout the year.

To work alongside colleagues, and management in shaping and developing the way we provide and manage our schemes, including improvements to processes and how we work with young people

Following organisation policies and procedures to ensure compliance of the service

Turning Point responds to the needs of the individuals and some of the tasks are therefore unpredictable. It is expected that the Youth Support Worker will work in a flexible way when required and undertake tasks that are not specifically covered within the job description, which can include cover for colleagues as required.

The Ideal Candidate

As a Youth Support Worker, we are looking for candidates who have knowledge and experience of working with young people with complex needs, homelessness, children who are looked after and in transition to leaving care or care leavers.

We’re ideally looking for a person with a NVQ level 3 or equivalent in Social Care, Youth Support Work or Housing/Homelessness, however this is not essential for the role. We are also looking for people with a background of working with young people and an understanding of homelessness and the impact this has on the wellbeing of Young People.

Ideally you will have experience in support planning, re-engaging and motivating young people to participate in employment and work programmes, education, training, volunteering, and skill building opportunities.

You need to be a great team player with lots of energy, you’ll need strong communication skills, a flexible approach and positive attitude to achieve targets in a challenging environment which requires empathy, understanding and patience.

Shift patterns

The service is staffed 24 hours a day / 7 days a week. As a Youth Support worker, you must be flexible to the service needs which include days/evenings and weekend working.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point

Attached documents