Job Title: Tenant Liaison Officer

Location: Ashford - Kent

Overview

* We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement

* Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles.

* You’ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations.

* If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.

Duties

* Appointment Booking

* Resident Engagement

* Internal Home Surveys

* CRM and Reporting

* Compliance and Safety

* Team Collaboration

Requirements / Demonstrable Experience

* Minimum 2 years of customer-facing experience

* Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions

* Full UK driving license

* A clean license is preferred, and the role involves regular travel within a defined area

* Access to a personal vehicle with business use insurance

* Essential for fieldwork (mileage allowance provided)

* Clear DBS check (Disclosure and Barring Service)

* Required due to the nature of working in residential homes

* Basic IT skills

If you feel like you would be a good fit for this job please apply today

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