Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment?

THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026.

As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience.

Pay & Hours

Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria

Monday to Friday – 9:00 am – 5:00 pm

Flexibility will be required during busier periods, which may include working until 6:00 pm on weekdays and Saturday shifts until 4:00 pm, where required.

Benefits

* Opportunity to earn a bonus.

* Weekly Pay.

* Generous staff discount.

* On-site Gym

* Heavily subsidised on-site canteen.

* Themed Food Thursdays.

* On-site parking

* Weekly socials and staff events.

* WSET training.

* Continuous professional development opportunities.

What you’ll be doing

* Handling inbound and outbound customer calls in a friendly, professional and efficient manner.

* Responding to customer enquiries via phone, email and live chat.

* Processing orders and managing customer accounts accurately.

* Providing product information and guidance to customers.

* Handling complaints with empathy and working towards positive solutions.

* Delivering a consistently high standard of customer service.

* Working towards individual and team targets.

* Supporting the wider team during busy periods.

What we’re looking for

* Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer-facing environment – we’re also open to candidates from other backgrounds with transferable skills.

* Excellent communication skills and a friendly, confident telephone manner.

* A genuine passion for delivering great customer service.

* The ability to remain calm and professional in a busy, fast-paced call centre environment.

* Strong attention to detail and good computer literacy.

* A positive, reliable and team-oriented approach.

* Flexibility to support the needs of the business.

Please note: This is a temporary position running until the end of December 2026.

If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we’re looking for, we’d love to hear from you.

Apply today with an up-to-date copy of your CV, and a member of our team will be in touch

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