Ocean & Air Imports Operator
Location: South Manchester
Salary: Up to £38,000 DOE + Performance Bonus depending on company performance
Hours: Monday to Friday, 9:00am – 5:30pm NO Hybrid / remote working BUT flexible working hours on offer
Company
World leading international supply chain logistics who partner with their customers to deliver high-quality end-to-end freight solutions, including warehousing, domestic and international distribution, and worldwide air and ocean freight services.
Established almost 50 years ago and have grown into a global logistics provider with over 330 branches across 27 countries and a team of more than 10,000 people.
Focus on building long-term relationships with our customers, developing our people, and continually investing in our future.
The Opportunity
Due to continued growth, they are looking for an experienced Ocean & Air Imports Operator to join their South Manchester branch.
This is an excellent opportunity for someone with a background in international freight forwarding who enjoys managing shipments from start to finish while delivering exceptional customer service. You'll become part of a close-knit, high-performing team where your contribution is recognised and where genuine career progression is encouraged.
Key Responsibilities
* Manage both ocean and air import shipments from origin through to final delivery.
* Liaise daily with overseas offices, shipping lines, airlines, hauliers, customs brokers, and customers.
* Arrange customs clearance and ensure compliance with HMRC and all import regulations.
* Monitor shipments proactively, resolving any operational issues efficiently.
* Prepare and process import documentation accurately.
* Coordinate deliveries and communicate shipment updates to customers.
* Complete job costing, invoicing, and maintain accurate operational records.
* Build and maintain strong relationships with customers and overseas partners.
* Deliver excellent customer service while ensuring operational efficiency.
The Right Candidate
* Previous experience within Ocean and/or Air Imports in a freight forwarding environment.
* Strong understanding of import documentation and customs procedures.
* Excellent organisational skills with the ability to manage multiple shipments simultaneously.
* Strong communication skills and a proactive approach to problem-solving.
* High attention to detail and a commitment to delivering excellent customer service.
* Experience using freight forwarding software and Microsoft Office.
* A positive attitude and a desire to contribute to a collaborative team environment.
Package
* Salary up to £38,000, depending on experience.
* Performance-related bonus.
* Monday to Friday working hours (9:00am – 5:30pm) NO Hybrid / Remote working but Flexible working hours where business needs allow.
* Private medical insurance with AXA.
* Onsite parking / café & gym
* 20 days annual leave plus bank holidays, increasing with length of service.
* Company pension scheme.
* Ongoing training and genuine opportunities for career progression within a global organisation.
* The opportunity to work within a business that values long-term careers, personal development, and promoting from within.
If you're an experienced freight forwarding professional looking to join a globally recognised logistics business with an outstanding culture and real opportunities for progression, we'd love to hear from you

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