Electrical SERVICE SALES Support – Electrical/Electronics Industry

Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday

After training the job will be a hybrid of homeworking and Letchworth Office

To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders.

Key Responsibilities:

• To answer all incoming calls in a timely manner

• To ensure that all enquiries and leads are responded to within timescales set out in company procedures

• To proactively chase and close live enquiries

• To chase existing enquiries with the aim to win or requote

• To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox

• To accurately create and process quotations

• Proactively raising any potential issues to the Head of Sales

• Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders

• To maintain business acceptable margins

• To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure.

• All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution

• Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems.

• Regular follow up of allocated leads and quotations.

• Ensuring that a professional presentation is maintained at all times.

• All paperwork and systems are adhered to with any issues immediately reported.

• The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function

• Any other

KPI’s: As outlined in Objectives

Knowledge and Experience:

• Understanding of electrical systems or electronics.

• Good presentation skills

• Good IT skills

Attributes Required:

• A Good team player

• Able to work accurately to strict deadlines

• Able to manage time effectively

• Able to communicate at all levels

Find your next opportunity

701 Learning Support Assistant Primary School Jobs in City Of Manchester, Greater Manchester

Find your next opportunity

701 Learning Support Assistant Primary School Jobs in City Of Manchester, Greater Manchester