Contract Type: Full Time, Permanent
Location: Sheffield, The University of Sheffield International College (On-Site)
Salary: up to £30,000 per annum

To be part of the Student Experience Team and be responsible for coordinating student progression, support and transition activities within the centre. The post holder will be operationally managed by theDirector of Campus Operations and will be responsible for the operational management of the Progress Coaches. You will play a vital role in achieving the delivery of the best possible student experience.

ABOUT THE ROLE

Progression & Transition

* Responsibility for the provision of progression and transition support within the centre and the related administration and secure record-keeping.

* Plan and implement tutorials.

* Act as a personal tutor and provide 1:1 personal development, academic and progression counselling to students.

* Collaborate within the ISC network to design and create learning materials around study skills, transition and employability for tutorials.

* Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.

* Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.

* Collaborate with academic tutors to identify and provide appropriate resources to support student performance.

* Support the Registry and Operations team to deliver interventions in relation to attendance and ensure that attendance interventions are completed in a timely manner, in accordance with the Attendance Policy and accurately recorded.

* Liaise with the Progress Coaches to record student data on attendance, engagement, and interventions and monitor to measure impact.

* Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.

* Liaise with Partner University departments to create transition activities and opportunities to become members of the University’s community.

* Collaborate with the wider Student Experience Team and Subject Leaders to organise and facilitate progression, enrichment and engagement activity and employability.

Management

* Coordinate and motivate the Progress Coaches to contribute to ensuring the best possible student outcomes and student experience.

* Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.

* Facilitate, encourage and support staff to participate in regular personal development activity.

* Recruit new staff as required according to Study Group policies and procedures.

* Contribute to developing, communicating and enacting Study Group’s Student Experience and Progression Strategy and standard operating procedures through the Progression Communities of Practice Meetings.

Quality Assurance

* Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.

* Contribute to governance committees and groups as required.

* Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression.

General

* To assist in organising and delivering student induction, transition and enrichment activities.

* To deal with general student queries – face to face, by email and phone.

* To foster productive relationships with internal and external stakeholders.

* Any other duties as required by the Director of Campus Operations

ABOUT YOU

* Bachelor degree (or equivalent experience)

* Line management of staff

* Supporting students in an educational context

* Working to develop, build and maintain the Student Experience

* Working in a regulated environment

ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.

ORGANISATION COMPLIANCE
For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP

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