Customer Service - Call Centre Manager

Weston-super-Mare | Office-Based

Competitive Salary + Bonus + Outstanding Benefits

Monday to Friday

Ready to Lead a High-Performing Team in a Fast-Moving, Growing Industry?

Are you a passionate people leader who thrives in a busy, customer-focused environment? Do you enjoy developing talent, driving performance, and delivering exceptional customer experiences?

We're looking for an ambitious Customer Service - Call Centre Manager to lead and inspire a team of Customer Relationship Executives within a successful and growing organisation. This is an exciting opportunity to join a dynamic business operating in a fast-paced industry where customer service excellence and strong client relationships are at the heart of everything they do.

If you're looking for a leadership role where you can truly make an impact, develop your team, and be recognised for your success, we'd love to hear from you.

The Opportunity

You'll be leading a team responsible for delivering exceptional customer support while proactively managing and nurturing customer relationships. Working closely with internal sales and operational teams, you'll play a key role in driving customer satisfaction, retention, and business growth.

You'll have the opportunity to shape team performance, influence customer experience strategies, and contribute to the ongoing success of a market-leading business.

Key Responsibilities

* Lead, coach, and develop a team of Customer Relationship Executives.

* Create a positive, motivated, and high-performing team culture.

* Drive performance through regular coaching, one-to-ones, and KPI management.

* Ensure customers receive an outstanding experience across both inbound and outbound interactions.

* Manage escalated customer enquiries and deliver effective resolutions.

* Work closely with internal departments to maximise customer retention and account growth.

* Identify opportunities for continuous improvement and service excellence.

* Recruit, mentor, and develop future talent within the business.

About You

We're keen to speak with experienced leaders from customer service, contact centre, client services, account management, or customer relationship backgrounds who can bring energy, positivity, and a passion for developing people.

You'll ideally have:

* Previous experience managing a customer-facing team.

* A proven track record of coaching, motivating, and developing successful teams.

* Experience working within a KPI-driven environment.

* Excellent communication and relationship-building skills.

* Strong organisational and problem-solving abilities.

* Commercial awareness and CRM experience.

* The ability to inspire others and lead from the front.

Why Join?

This is a fantastic opportunity to become part of a growing company that genuinely invests in its people. You'll be joining a supportive and collaborative team where your leadership skills will be valued and your career progression actively encouraged.

What's in it for you?

✅ Competitive Salary

✅ Performance Bonus

✅ 26 Days Holiday + Bank Holidays

✅ Option to Buy Additional Holiday

✅ Ongoing Training & Career Development

✅ Modern Office Environment

✅ Friendly and Supportive Culture

✅ Genuine Career Progression Opportunities

✅ The Opportunity to Make a Real Impact

Apply Today

Whether you're currently a Customer Service Manager, Call Centre Manager, Contact Centre Team Leader, Customer Experience Manager, Client Services Manager, or Customer Relationship Manager, this could be the perfect next step in your career.

Apply today for a confidential conversation and discover how your leadership expertise can help drive success in an exciting, fast-paced, and rewarding business

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