1st Line IT Support Engineer - Solihull

1st Line IT Support Engineer - £32,500 per annum - Solihull

Principal IT are proudly supporting a UK automotive retail group who are undertaking a significant technology and business transformation programme across its expanding dealership network.

This is an excellent opportunity for an IT support professional looking to develop their career within a busy, multi-site environment. You will provide first-line technical support to users across the organisation, supporting day-to-day IT operations, handling helpdesk tickets, assisting with Joiners, Movers and Leavers, and providing support to field-based teams and engineers where required.

The role is primarily site-based, with occasional travel to other locations for project activity, site visits and on-site technical support.

Key Responsibilities

Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk. Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications. Log, manage and update incidents and requests within the organisation's ticketing system. Carry out basic diagnostics and troubleshooting using remote support and diagnostic tools. Set up, configure and deploy end-user equipment, including laptops, desktops, mobile devices and peripherals. Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions and equipment preparation. Assist with leaver administration and the removal or amendment of user access. Work closely with wider IT teams and third-party suppliers, escalating more complex issues where appropriate. Provide remote and on-site support to field-based engineers and users, including assistance with devices, connectivity, accounts and applications. Maintain and contribute to the IT knowledge base, documenting known issues and solutions. Provide guidance to users on IT policies, security best practices and basic troubleshooting. Identify recurring issues and contribute ideas for improving IT support processes and service delivery.Key Requirements

Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook. Familiarity with laptops, desktops, mobile devices, printers, Wi-Fi and common business applications. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users. A logical and analytical approach to troubleshooting and problem-solving. Ability to work effectively as part of an IT support team. Good organisational and time-management skills, with the ability to prioritise competing tasks.Experience & Qualifications

Ideally 1-2 years' experience within an IT support or service desk environment, although candidates with relevant qualifications and a strong technical aptitude will also be considered. An IT-related qualification or equivalent experience would be beneficial. Relevant certifications such as CompTIA A+, Network+, Microsoft or Cisco would be advantageous. Basic understanding of IT networking, hardware, software and telephony. Experience working within a multi-site or customer-focused IT environment would be beneficial.What's on Offer

Competitive salary and benefits package. Training and professional development opportunities. Clear opportunities for career progression. Supportive and collaborative IT team environment. Exposure to a broad range of technologies and IT projects. Opportunity to develop your technical skills within an established and growing organisation.Additional Requirements

Full UK driving licence. Willingness to travel between sites when required. Ability to work in a predominantly site-based environment.If you are an IT professional with automotive dealership experience and are looking for an opportunity to play a key role within a growing Group IT function, we would be keen to hear from you.

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