1st Line Technical Support Analyst

1st Line Technical Support Analyst Location: Office based, Borehamwood, WD6 1JD Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Ready to take the next step in your IT career At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn’t stop at our customers. We’re just as focused on our team! Due to continued business growth and expansion, we are looking for a driven and enthusiastic 1st Line Technical Support Analyst to join our growing Managed Services team in Borehamwood. This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base. Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure. What You'll Be Doing

• Providing 1st line technical support to a wide range of clients.
• Diagnosing and resolving hardware, software, network, and cloud-related issues.
• Supporting Microsoft 365 environments and cloud infrastructure.
• Assisting with IT projects, deployments, and system upgrades.
• Managing user accounts, permissions, and security policies.
• Escalating complex technical issues where required.
• Delivering exceptional customer service and maintaining strong client relationships.
• Documenting support tickets and technical solutions accurately. While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required. Technologies You'll Work With You will gain hands-on experience supporting: Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Server 2022 & 2025, Active Directory, Security Platforms (Barracuda & Mimecast), SonicWall Firewalls, UniFi Networks, HPE Aruba Networking Solutions, Cloud Infrastructure & Managed IT Services What We're Looking For Essential:
• 2-3 years' experience within an IT Support, Service Desk, or MSP environment.
• Strong customer service and communication skills.
• A passion for technology and continuous learning.
• Excellent troubleshooting and problem-solving abilities.
• Full UK driving licence preferred.
• Technical Knowledge In:
• Microsoft 365
• Microsoft Intune
• Microsoft Azure
• Windows Server 2022 / 2025
• Active Directory
• Windows networking fundamentals including TCP/IP, DNS and DHCP
• Basic routing, switching and firewall administration Why Join Us
• Join a growing and ambitious Managed Services team.
• Work with modern Microsoft cloud technologies.
• Exposure to a wide variety of IT environments and projects.
• Ongoing training and career development opportunities.
• Supportive team environment with opportunities to progress.
• Be part of an organisation investing heavily in technology and innovation. Apply Today If you're a motivated IT professional looking for a role that will challenge you, develop your technical skills, and provide genuine career progression opportunities, we'd love to hear from you. If your CV is of interest, you will be contacted to complete a video application. We cannot proceed with your application without this, please do keep an eye out! Apply now and take the next step in your IT career as a 1st Line Technical Analyst