2nd Line Helpdesk and Infrastructure Support

2nd Line Helpdesk and Infrastructure Support

Melksham

Full-time, Permanent

£45,000 per annum

Do you have experience in 2nd-line IT support with a strong understanding of IT infrastructure? Would you like to work in a varied, hands-on role supporting users, troubleshooting technical issues and maintaining core IT systems? If the answer is YES, this could be the role for you.

This is an excellent opportunity for an experienced IT professional to join a team in a varied role combining 2nd-line service desk support with infrastructure administration. You will take ownership of incidents and service requests while ensuring users receive an efficient and reliable IT support service.

Working across on-premises infrastructure and cloud-based services, you will support Microsoft 365, Active Directory, servers, virtualisation, networking and endpoint management. You will also contribute to infrastructure maintenance, IT security, system improvements and wider technical projects, assisting with 3rd-line infrastructure issues.

Main Duties

Providing 2nd-line IT support

Logging, managing and resolving incidents and service requests within agreed SLAs

Administering Microsoft 365

Managing Active Directory

Maintaining and troubleshooting Windows servers, Hyper-V environments and Linux

Supporting web servers

Assisting with network troubleshooting, connectivity and infrastructure security

Patch management

Identifying recurring issues and recommending improvements to IT systems and support processes

Skills and Experience

Previous experience in a 2nd-line IT support or technical service desk role within a Managed Service Provider environment

Previous experience with Infrastructure support

Understanding of networking, IT security, web servers and patch management

Excellent verbal and written communication skills

Ability to prioritise workloads and work effectively in a fast-paced environment

A proactive approach to resolving technical issues and improving IT processes

A full, valid UK driving licence

Security Requirements

The successful candidate must be able to pass BPSS and DBS checks and be eligible to obtain SC security clearance.

Hours: Monday to Friday 37.5 hours per week 9.00am - 5.30pm

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications; however, if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise