Open roleExternal
2nd Line Support Analyst
- , , united kingdom, United Kingdom
- Full time
- Hybrid
- £25 - £35 Per Hour
Job Description
Overview
Join to apply for the 2nd Line Support Analyst role at TieTalent .
Based in Stockport, UK | Sharp IT Services UK.
What You’ll Do
- Take ownership of client issues and ensure timely resolution through to completion.
- Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
- Maintain strong communication with clients to build confidence in our support services.
- Prioritise and organise your workload effectively to meet SLA and KPI targets.
- Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.
What You’ll Bring
- 18+ months' experience in IT support (preferably 2nd line).
- Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
- Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
- Backup and antivirus experience is a plus.
- Friendly, professional, and proactive communication skills — both written and verbal.
- A team mindset and a genuine interest in growing your technical skills.
Why Join Us
- Flexible hybrid working
- Supportive team culture focused on development
- The chance to work with varied clients and evolving technologies
- A reputable brand with a growing digital services division
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Technology, Information and Internet