Hybrid 2nd Line Support Analyst — Data-Driven & Proactive

Nurtur is seeking a Customer Support Analyst for our Little Eaton office near Derby. You will respond to escalated questions and those received via calls, emails and live chat, resolving issues and ensuring customers have the information needed to progress their queries.

You will mentor Tier 1 Agents, escalate unresolved items promptly, and keep customers updated at every step. Hybrid working is available after probation, with standard hours and a supportive team culture.

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