Access & Compliance Support Officer (Housing)

Access & Compliance Support Officer

📍 SW12 8PW | Hybrid Working (3 Days Office Based) ⏰ 36 Hours per Week, Monday to Friday 📅 3-Month Contract (Potential Extension) 💷 £18.07 PAYE (£23.53 Umbrella)

A Local Authority is seeking a highly organised and proactive Access & Compliance Support Officer to join its Housing Compliance team. This is an excellent opportunity for an experienced administrator who enjoys managing multiple priorities, working with contractors and residents, and ensuring important compliance processes are completed accurately and on time.

Previous housing experience is not essential, although strong administrative experience and an ability to work with data, reports and processes is required.

About the Role

This role provides vital support to housing compliance services, helping to ensure properties remain compliant with key electrical safety requirements. A significant part of the role will focus on managing and monitoring electrical testing programmes (EICRs), ensuring contractors, residents and internal teams are working effectively together to maintain compliance requirements. The role involves supporting access arrangements for inspections and essential safety works.

Alongside compliance-related activities, you will undertake a range of administrative duties including processing orders, handling invoices, responding to emails and telephone enquiries, maintaining accurate records and producing reports.

Key Responsibilities

Running reports to identify properties due for electrical safety inspections (EICRs). Monitoring contractor performance and chasing updates on outstanding cases. Ensuring non-access correspondence and evidence are correctly recorded. Issuing warning letters and progressing cases through internal non-access and legal procedures. Compiling information and evidence packs to support legal action where required. Raising orders and processing invoices. Responding to resident, contractor and stakeholder enquiries via phone and email. Maintaining accurate records and updating databases. Producing reports and tracking compliance performance.What We're Looking For

Essential Experience & Skills

Strong administrative experience in a busy office environment. Experience communicating effectively with customers, contractors or stakeholders by telephone, email and in person. Experience using Microsoft Office and working across multiple IT systems. Ability to analyse and interrogate data, reports and spreadsheets. Experience maintaining accurate records and documentation. Strong organisational skills with the ability to prioritise workload and meet deadlines. Excellent written and verbal communication skills. A proactive approach and ability to work independently.Desirable

Understanding of ordering works, services and invoicing processes. Knowledge of property compliance, electrical safety inspections, housing or local authority services. Experience working within a compliance, repairs, maintenance or property-related environment.

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