Accommodation Support Officer - (HMP Liverpool / HMP Altcourse)

We’re hiring for an Accommodation Support Officer to join our team on a fixed term basis until the end of Feb 2027. There is the possibility of permanent employment opportunities.

Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy to support individuals from diverse backgrounds? If so, we’d love to hear from you. This is a rewarding opportunity to play a vital role in helping individuals rebuild their lives and move towards greater stability and independence.

We welcome applicants from a wide range of professional backgrounds, including social services, mental health, education, criminal justice, and recent graduates seeking relevant experience. What matters most is your people focused approach and ability to build trust and rapport with individuals from diverse backgrounds.

Key Responsibilities

• Manage a caseload of adult males in custody, working closely with probation practitioners and key stakeholders.
• Carry out initial assessments to understand individual circumstances and develop tailored accommodation plans through structured interventions.
• Support participants in navigating housing challenges, ensuring they are kept informed of decisions affecting them.
• Promote understanding of rights, responsibilities, and available support.
• Record progress and outcomes timely and accurately using case management system.
• Maintain contact with participants, identifying any emerging risks and concerns.

Skills & Experience

• Highly effective interpersonal and communication skills both verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Good organisational skills and ability to meet deadlines.

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee, 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Salary: £25,877 – £29,000 per annum (dependent on experience).

Location: HMP Liverpool / HMP Altcourse. Hours: Full time, 37 hours per week (Mon‑Fri). Contract: Fixed Term Contract – End of Feb 2027.

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