Accommodation Support Officer - (HMP Liverpool)

We’re hiring for an Accommodation Support Officer to join our team and make a meaningful impact every day.

Are you passionate about making a difference in people’s lives?

Do you have the resilience and empathy to support individuals from diverse backgrounds?

If so, we’d love to hear from you. This is a rewarding opportunity to play a vital role in helping individuals rebuild their lives and move towards greater stability and independence.

In this role, you will manage a caseload of adult males in custody, working closely with probation practitioners and key stakeholders, you will carry out initial assessments to understand individual circumstances and develop tailored accommodation plans through structured interventions. You'll support participants in navigating housing challenges, ensure they are kept informed of decisions affecting them, and promote their understanding of rights, responsibilities, and available support.

We welcome applicants from a wide range of professional backgrounds, including social services, mental health, education, criminal justice, and recent graduates seeking relevant experience. What matters most is your people focused approach and ability to build trust and rapport with individuals from diverse backgrounds.

You don’t need to meet every requirement to apply. We’re looking for someone who is engaging, empathetic, adaptable, and resilient, and who is comfortable working in a dynamic environment. In return, we will provide full training and ongoing support to help you succeed and grow in the role.

Join us and become a positive role model, supporting individuals to overcome barriers, make meaningful changes, and build a brighter future.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

• 2 Volunteer Days

• Pension - 5% Employee 5% Employer

• Healthcare Cash Plan, incl. 3 x salary life assurance

• Annual salary review

• Refer a friend scheme

• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Our Communities division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: HMP Liverpool / HMP Risley

Hours: Full time, 37 hours per week (Mon-Fri)

Contract: Permanent

Key Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans

• Carry out initial assessments, considering risk, situation and need

• Record progress and outcomes timely and accurately using case management system

• Maintain contact with participants, identifying any emerging risks and concerns

Skills & Experience

• Highly effective interpersonal and communication skills both verbally and in writing

• Ability to establish and maintain effective working relationships

• Good organisation skills and ability to meet deadlines