Account Manager - Care / Hospitality

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ACCOUNT MANAGER - CARE / HOSPITALITY
FIELD BASED - LONDON
£35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS
Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations. Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.
This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.
This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.
THE ACCOUNT MANAGER ROLE:

• Managing and developing relationships with an established portfolio of commercial customers across your territory
• Spending approximately 4 days per week in the field visiting customer sites
• Building strong, long-term relationships with key contacts and decision-makers
• Conducting regular account reviews and customer meetings
• Delivering customer training and providing ongoing support following installation
• Taking ownership of customer satisfaction, retention and the overall client relationship
• Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service xwwtmva
• Acting as the link between customers and the wider teams involved in their account
• Proactively identifying and resolving any customer issues
• Understanding each customer's operation and ensuring the service continues to meet their requirements
• Identifying appropriate upsell and account development opportunities
• Maintaining accurate records of customer visits, meetings and actions
• Planning and organising your own diary and customer visits across the territory
• Attending occasional company meetings and events

YOU: