Account Manager - Tech Sales

About the Role

Our client is seeking a dynamic and results-oriented Account Manager to join their growing sales team in Birmingham . In this hybrid role, you will be responsible for nurturing and expanding relationships with existing clients, ensuring their continued satisfaction and identifying opportunities for upselling and cross-selling our innovative technology solutions. You will play a crucial part in maintaining strong client partnerships and driving repeat business, working collaboratively with both the remote and office-based teams. This position offers a fantastic blend of client-facing interaction and strategic account planning.

Key Responsibilities

• Manage a portfolio of key client accounts, acting as the primary point of contact for all inquiries and needs.
• Develop and implement tailored account growth strategies to increase customer lifetime value.
• Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.
• Proactively identify and pursue opportunities for upselling and cross-selling relevant products and services.
• Collaborate with sales, support, and product teams to ensure seamless client experience and issue resolution.
• Track and report on key account metrics, such as customer satisfaction, retention, and revenue growth.

Requirements

• 3-5 years of experience in account management, sales, or customer success roles, preferably within the tech industry.
• Proven ability to build and maintain strong, long-lasting customer relationships.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with CRM software and sales/account management tools.
• Ability to work effectively in a hybrid work model , balancing office and remote responsibilities.
• Strong business acumen and a proactive approach to identifying client needs.

Benefits

• Competitive salary with attractive performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous pension scheme and paid time off.
• Opportunities for professional development and attending industry conferences.
• A vibrant office environment complemented by flexible remote working days.