Account Manager - Tech Sales

About the Role

Our client is seeking an ambitious and client-focused Account Manager to join their expanding sales team in Birmingham . This role is critical for nurturing and growing relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling our innovative solutions. You will be the primary point of contact for a portfolio of accounts, acting as a trusted advisor. This is an exciting opportunity for a sales professional who excels at relationship management and thrives in a target-driven environment, contributing to a company culture that values client success and fosters long-term partnerships.

Key Responsibilities

• Manage and grow a dedicated portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies for upselling and cross-selling products and services to existing clients.
• Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support.
• Conduct regular business reviews with clients to understand their evolving needs and present relevant solutions.
• Collaborate with internal teams, including sales, customer success, and technical support, to ensure seamless client experiences.
• Track account progress and provide regular reports on account health and performance metrics.

Requirements

• Proven experience in account management or a similar client-facing sales role.
• Strong understanding of the sales process and excellent relationship-building skills.
• Ability to effectively communicate value propositions and overcome client objections.
• Experience with CRM software (e.g., Salesforce) for managing client interactions.
• Excellent organizational and time-management skills, with a focus on detail.
• Demonstrated ability to meet and exceed retention and growth targets .

Benefits

• Competitive base salary plus performance-based bonuses.
• Opportunity to work within a reputable company in the technology sales sector.
• Access to ongoing sales training and professional development programs.
• Comprehensive health and wellness benefits package.
• A supportive and collaborative team environment dedicated to achieving shared success.