Account Manager - Technology Sales

About the Role

Our client is looking for a dedicated and dynamic Account Manager to join their thriving sales department in Birmingham . This role focuses on managing and growing existing client accounts within the technology sector, ensuring customer satisfaction and identifying opportunities for upselling and cross-selling. You will be the primary point of contact for a portfolio of clients, fostering strong relationships and acting as a trusted advisor. This is an excellent opportunity for a proactive individual with a passion for technology and a talent for relationship management to contribute to our client's continued success. The ideal candidate will be driven, organised, and possess excellent communication skills.

Key Responsibilities

• Manage a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
• Develop and implement account growth strategies, identifying upsell and cross-sell opportunities.
• Conduct regular business reviews with clients to assess their needs and ensure alignment with our client's solutions.
• Act as the main liaison between clients and internal departments, ensuring seamless service delivery.
• Proactively identify potential issues and address them promptly to maintain positive client relationships.
• Track account progress and provide regular reports to sales management on account health and growth.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role, ideally within the technology industry.
• Demonstrated success in managing client relationships and achieving account growth targets.
• Excellent communication, presentation, and negotiation skills.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Proficiency in CRM software and sales tools.
• A proactive and problem-solving mindset with a customer-centric approach.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for career progression within a growing company.
• Paid training and professional development programs.
• A supportive team environment focused on collaboration and success.