Open roleExternal
Account Manager
- glasgow, scotland, EH1 1AA, United Kingdom
- Full time
- £48,000 - £48,000 Per Annum
Job Description
About the Role
Our client is seeking a dedicated and relationship-focused Account Manager to join their vibrant team in Glasgow . This role is central to nurturing and growing our client's existing customer base, ensuring high levels of satisfaction and retention. You will act as the primary point of contact for a portfolio of clients, understanding their evolving needs and proactively offering solutions that enhance their experience and value derived from our client's services. This is an excellent opportunity for someone passionate about customer success and building long-term partnerships in a supportive and dynamic sales environment based in Glasgow .
Key Responsibilities
- Manage a portfolio of assigned client accounts, ensuring high levels of client satisfaction and retention.
- Develop and implement strategies to increase revenue within existing accounts through upselling and cross-selling opportunities.
- Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely and effective resolution.
- Build strong, trusted relationships with key stakeholders within client organizations.
- Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.
- Collaborate with internal teams to ensure seamless service delivery and address any client concerns.
Requirements
- Proven experience in account management, sales, or customer success roles.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of client relationship management principles.
- Ability to identify opportunities for growth within existing accounts.
- Proficiency with CRM software and other sales tools.
- A proactive and problem-solving approach to client management.
Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous paid time off and holiday schedule.
- Professional development opportunities and ongoing training.
- A collaborative and supportive team culture focused on client success.