Accreditation & Quality Manager

About Us TÜV Rheinland is a leading provider of technical services worldwide. Founded in 1872 and headquartered in Cologne, Germany, TÜV Rheinland employs 20,000 people in over 65 countries. The group provides a broad range of testing, inspection and certification services to ensure the safety, reliability and regulatory compliance of assets and components throughout their lifecycle; as well as technical consulting and training to industrial, transportation, products and healthcare sectors. For over 145 years, we have been developing solutions to ensure the safety and quality of the interaction between man, technology, and the environment. We firmly believe that social and technological progress are intrinsically tied together. The Group’s mission and guiding principle is to achieve sustained development of safety and quality to meet the challenge arising from the interaction between man, technology and the environment.

Job Description

We are seeking an experienced and accredited Accreditation and Quality Manager to join our growing Accreditation and Quality Team, based in our Solihull office. In this role, you will be responsible for implementing and maintaining Quality Management and Accreditation guidelines, processes, and tools. You will also provide expert advice and support to managers and employees on HSE matters. To support you in this responsibility, you will lead and coordinate a team of QM experts, providing guidance and ensuring effective collaboration and delivery.

Key Responsibilities

• Support the achievement and maintenance of TÜV Rheinland Group ISO 9001 certification and relevant local accreditations (ISO 17020, ISO 17065, ISO 17024) and acting as part of the local contact with the Accreditation Body (UKAS)
• Collect and consolidate AQM KPI/data and support the monitoring and improvement of process efficiency.
• Ensure the implementation, maintenance, and continual optimization of the Quality Management (QM) system and conduct internal audits and prepare for and support external audits.
• Provide input into the global management review process.
• Support business areas in the investigation of complaints and ensure complaint management is implemented in line with the global complaint management process.
• Ensure timely follow-up of QM actions arising from complaint management, audits, performance monitoring, and risk management.
• Contribute to defined AQM improvement projects, including lessons learned and best practice sharing.
• Support and deliver communication and training activities related to AQM and carry out any other duties as reasonably assigned.

Requirements

Mandatory:

• University degree, preferably in Engineering along with proven experience in Quality Management Systems (QMS) and Accreditation
• Solid knowledge of quality management standards and accreditation requirements, such as ISO 9001 and ISO 170XX standards
• Experience in implementing, maintaining, and continuously improving Quality Management Systems and related processes and managing accreditation processes, including preparation for assessments, audits, follow-up of findings, and implementation of corrective actions.
• Strong understanding of internal and external audit processes and experience acting as a key contact for accreditation bodies and auditors.
• Ability to develop, implement, and maintain quality procedures, guidelines, tools, and documentation along with strong analytical and problem-solving skills, with a structured and continuous-improvement mindset.
• Ability to coordinate and influence different stakeholders across the organization and work effectively with local and international teams.
• Excellent communication and interpersonal skills, with the ability to provide expert advice and support to managers and employees and xperience coordinating or leading teams is a strong asset.
• Ability to work independently, prioritize multiple activities, and ensure compliance with deadlines and requirements.

Desirable

• Degree in occupational safety / environmental protection as well as recognized operational qualification, which allows membership in a professional association.
• Good knowledge of laws and regulations, Familiar with ISO 14001 and ISO 45001 standards.
• Auditor qualification in ISO 14001 and ISO 45001 What We Offer? A competitive package of salary and benefits is offered for permanent staff this includes the following.
• Car allowance (dependent on grade).
• Bonus.
• 33 Days holiday per year (inc bank holidays)
• Company pension contributions.
• Flexible and hybrid working.
• Private medical insurance.
• Sustainable benefits such as salary sacrifice for electric vehicles and cycle to work schemes.
• TÜV Rheinland is committed to your professional development and provide a wide range to support this.
• Continuous exchange of knowledge and best practices with colleagues across different countries and business units, with a clear impact on individual professional growth