Administration and Enquiries Officer

The role

We are a looking for an Administration and Enquiries Officer to support the delivery of Public Voices administration teams daily functions of the main office and incoming enquiries.

Reporting to the Human Resources and Administration Director, you will be the key person in providing a professional, welcoming, efficient and safe working environment with particular responsibility to be first point of contact for incoming enquiries from multiple services.

Your role will work closely with the Information and Signposting Development Manager to support systems to receive resident enquiries that come through Public Voice's delivery of a range of community-facing services that are based in multiple London Boroughs.

About You

We are seeking a candidate with a background in front of house administration and customer relations, and experience of supporting a diverse range of people by delivering a consistent quality of response and high level of customer service.

The successful applicant will value equality, diversity and inclusion, and will be enthusiastic about promoting these principles in their work. They will have warmth, empathy and respect for others. They will be an excellent listener, and a confident and articulate communicator.