Administrator - Customer Care

This is an administration and customer service jobs for one of the nicest local businesses based close to Locks Heath. The role is varied, working as part of a small team of 4. There are lots of different administrative tasks and talking/emailing with customers, hand holding customers from initial order to the end of the relationship, which could be months or several years so nice ongoing relationships are formed. Some customers can be challenging, most are lovely.

The role

You will be responsible for an order process as part of a team. Specific duties are as follows:

• Set up new customers in the system

• Create and send out various letters and documents

• Co-ordinate with internal teams

• Keep a calendar of calls and emails throughout the customer relationship

• Send payment reminders and chase payments

• If bills haven’t been paid, fact find as to why

• Escalate complex queries to the client Account Managers

The ideal candidate

The most important personal quality is a ‘can do’ attitude. You will be given varied challenges on a daily basis and you need to go the extra mile to ensure the customer receives first class service. Knowledge of computer systems is important for the sales order processing side of the role.

Additional information

Please apply today for this role by clicking on the apply button at the bottom of the page. As we anticipate a large volume of applications we are unfortunately unable to respond to each individual application. We will contact you within 3 days if we are able to include you on the shortlist, so after this time please assume you have not been successful