Administrator (Payroll)

Are you looking for a role where accuracy really matters and where you can make a genuine difference to people's day-to-day experience at work?

If you enjoy solving problems, working with data and helping customers understand their pay, this could be a great fit for you. You'll join a friendly and committed payroll team within Transformative Business Services (TBS), where we take pride in delivering a reliable and trusted service.

Working on behalf of our client MPS, supporting a workforce of circa 85,000 employees across three payrolls and two pensioner payrolls, you'll play an important role in ensuring colleagues are paid accurately and on time. You'll be part of a supportive culture where colleagues share knowledge, help each other out and work together to provide a great service to our customers.

This is a full time hybrid role, with Newport as your base, and you'll be in the office twice per week on Tuesday and Wednesday and working from home the rest

What you'll be doing:

• Delivering accurate weekly and monthly payrolls within agreed deadlines and in line with legislation, terms and conditions, audit requirements and service level agreements.
• Investigating and resolving complex pay queries, ensuring customers understand changes that affect their pay.
• Processing payroll transactions including employment and personal changes, statutory payments, pension contributions, ad hoc payments and deductions, and termination payments.
• Validating temporary and permanent payroll changes, completing underpayment and overpayment adjustments, and maintaining accurate payroll records.
• Processing legislative and statutory payroll documentation, including tax, pension and payroll-related notifications.
• Supporting payroll outputs, payslip production, customer correspondence and continuous improvement activities across payroll operations.

What you'll bring:

• Excellent attention to detail and high-quality data input skills.
• Experience investigating and resolving complex pay queries.
• Understanding of Pay As You Earn (PAYE) tax and National Insurance processes.
• Experience of accurate data entry and validation of financial information.
• Ability to prioritise workloads effectively in a fast-paced environment and respond positively to changing demands.
• Ability to build positive working relationships and work effectively as part of a team.

It would be great if you had:

• Experience working in payroll or finance.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Location: Hybrid - Newport, 2 days per week (Tuesday and Wednesday).

Security Clearance Level: NPVV2.

Internal Recruiter: Becky.

Salary: £26,298 per annum.

Benefits: 25 days annual leave, plus BHols with the option to buy extra days, 4 x death in service life assurance, Health Cash plan, Pension, 3 days paid volunteering, 5 days paid carers leave and an opportunity to opt in for more specific benefits.

Loved reading about this job and want to know more about the sector?

We're a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria's Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We're the partner of choice for organisations who are looking to tackle the most complex problems with new solutions. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.