AI-Driven Complaints Resolution Specialist

Royal Bank of Scotland is seeking a Complaints Customer Support Specialist to own complaints from receipt to resolution, ensuring fair, timely outcomes while meeting regulatory requirements. The role emphasizes empathy, professionalism, and building trust with customers.

You will work within Specialist Customer Service, using digital and AI-enabled tools to improve efficiency and customer experiences, and you may support other specialist teams as needed.

#J-18808-Ljbffr