Air Freight Export Operator

Air Freight Export Operator

Location: Solihull

The Role

We are currently recruiting for an experienced Air Freight Export Operator to join a well-established freight forwarding business based in Solihull.

This is an excellent opportunity for an air freight professional with a strong understanding of export operations who is looking to join a busy team and play a key role in ensuring shipments are handled efficiently, accurately and in line with customer requirements.

The successful candidate will be responsible for managing air export shipments from start to finish, maintaining strong relationships with customers, airlines and overseas agents, and ensuring all operational and documentation requirements are met.

Key Responsibilities

• Manage air freight export shipments from initial booking through to final delivery.

• Coordinate shipments with airlines, overseas agents, hauliers and customers.

• Prepare and process export documentation, including air waybills and commercial invoices.

• Ensure shipments comply with relevant customs regulations and export procedures.

• Liaise with customers to provide shipment updates and resolve any queries.

• Arrange collections and deliveries, ensuring all deadlines are met.

• Monitor shipment progress and proactively deal with any delays or operational issues.

• Obtain competitive rates from airlines and suppliers where required.

• Maintain accurate shipment records and update internal operating systems.

• Build and maintain strong working relationships with customers, suppliers and overseas partners.

The Ideal Candidate

• Previous experience in an air freight export operations role within a freight forwarding environment.

• A good understanding of air freight export procedures and documentation.

• Knowledge of customs clearance and export compliance requirements.

• Excellent communication and organisational skills.

• The ability to work effectively in a busy, time-sensitive environment.

• A proactive approach to problem-solving and customer service.

• Strong attention to detail and the ability to manage multiple shipments simultaneously.

• Good IT skills and experience using freight forwarding software.

What’s on Offer?

• A permanent opportunity with an established freight forwarding business.

• A competitive salary, dependent on experience.

• The opportunity to develop your skills and experience within air freight operations.

• A supportive team environment.

If you have previous experience in air freight exports and are looking for your next opportunity in Solihull, we’d love to hear from you