Amazon & Ecommerce Support

Location: Ringwood

Salary: £27,000

Hours: 8:50am-4:50pm, Monday-Friday, office based

Benefits: 28 days holiday, pension, limited onsite parking but parking on road, private medical, discount off products, annual company bonus based on performance

Aspire Jobs is working with an established and expanding international business in Ringwood that is looking to recruit an Amazon & Ecommerce Support professional to join its team.

Are you looking to build a career in ecommerce and want an opportunity where you can develop as the business grows?

This is an excellent opportunity for someone with experience in ecommerce, customer service, online retail or Amazon who is looking to develop their career within a growing business.

The business is expanding its ecommerce operation internationally, creating genuine scope for the position to develop alongside it. For somebody relatively early in their ecommerce career, this offers the opportunity to gain broader experience across Amazon, ecommerce operations, customer support, stock management, content and websites rather than being restricted to one narrow area.

The role will provide day-to-day support across Amazon UK and expanding European operations, together with the company's wider ecommerce platforms.

The successful Amazon & Ecommerce Support will have:

• Some relevant ecommerce experience and want to develop further within ecommerce.

• Experience using Amazon Seller Central – this would be a advantageous, although broader ecommerce, online retail, customer service, stock or website experience could also be relevant.

• Great organisation skills and be comfortable dealing with customers

• Ability to manage a varied workload.

• Possess enthusiasm to learn and develop as the ecommerce operation continues to grow.

Responsibilities of the Amazon & Ecommerce Support will include:

• Supporting the day-to-day management of Amazon UK and European accounts

• Managing inbound freight to Amazon fulfilment centres

• Monitoring and reconciling stock levels and investigating discrepancies

• Liaising with warehouses and Amazon to resolve receiving and stock issues

• Handling customer enquiries, returns, refunds and warranty requests

• Supporting product listings, content updates and image changes

• Helping resolve suppressed or stranded Amazon listings

• Assisting with product descriptions, bullet points and A+ content

• Maintaining product information across ecommerce platforms

• Supporting the ongoing development and maintenance of the company's B2B website

• Providing wider ecommerce and administrative support as the role develops