Appliance Repair Technician

About the Role

Our client is seeking a skilled and customer-focused Appliance Repair Technician to provide remote support and, when necessary, coordinate on-site visits for appliance repairs. In this role, you will diagnose and resolve issues with a wide range of domestic appliances, ensuring customer satisfaction and efficient service delivery. You will be instrumental in guiding customers through troubleshooting steps and arranging for necessary repairs, acting as the primary technical point of contact. This is a fantastic opportunity for a technician who enjoys problem-solving, excels in communication, and can manage a service territory effectively, all within a flexible remote framework.

Key Responsibilities

• Conduct remote diagnostics of malfunctioning domestic appliances, providing clear instructions for customers.
• Schedule and dispatch field technicians for on-site repairs when remote solutions are insufficient.
• Maintain detailed records of customer interactions, diagnoses, and repair outcomes.
• Advise customers on appliance maintenance best practices to prevent future issues.
• Troubleshoot common issues with washing machines, dryers, refrigerators, ovens, and dishwashers.
• Liaise with parts departments to ensure timely availability of necessary components.

Requirements

• Proven experience as an Appliance Repair Technician or similar technical role.
• Strong knowledge of the internal workings and common faults of various domestic appliances.
• Excellent customer service and remote communication skills.
• Ability to manage a schedule and coordinate effectively with field teams.
• Proficiency with diagnostic tools and basic electrical testing equipment.

Benefits

• Competitive salary and potential performance bonuses.
• Flexible remote working arrangements.
• Comprehensive training on new appliance models and repair techniques.
• Opportunities to develop skills in remote technical support and dispatch.
• A supportive virtual team culture focused on customer satisfaction.