Applications Support Analyst / ICT Business Analyst

Are you an Applications Support Analyst, Systems Analyst or Business Systemsprofessional looking for a role where you can support, improve and shape keybusiness applications? This ICT Business Analyst role sits within anApplications Team, but it is much more suited to someone with hands-onapplications support experience than a traditional Business Analyst background.

This is an excellent opportunity for someone who enjoys troubleshooting businesssystems, supporting users, configuring applications, working with suppliers andhelping improve how technology supports the organisation. You will be workingacross key enterprise applications including Microsoft Dynamics 365,SharePoint, Power Platform, Copilot Studio, analytics, data warehousing, HR andfinance systems.
Why this role may be right for you

This role is ideal if you have experience providing 2nd or 3rd line support forbusiness applications and want to move into a broader position involvingsystems improvement, digital change and stakeholder engagement. You do not needto have worked with the organisation's exact systems before. What matters isthat you understand how applications work, how systems connect, and how tosupport users when business-critical platforms need to be fixed, configured orimproved.

What you will be doing

• Providing 2nd and 3rd line applications support across enterprise business systems
• Troubleshooting, configuring and improving internal applications
• Supporting users and stakeholders with system issues, enhancements and change requests
• Working with suppliers on larger changes, testing and implementation activity
• Supporting systems such as Microsoft Dynamics 365, Power Platform, SharePoint, Copilot Studio, data warehousing and analytics tools
• Mapping integrations, APIs, system dependencies and end-to-end data flows
• Supporting system testing, including integration, regression and user acceptance testing
• Applying security, privacy, records management and data governance requirements
• Helping identify opportunities to improve business processes and system usability

What we are looking for
We are particularly keen to hear from candidates with a background in applicationssupport, systems analysis, application specialist, business systems support,CRM support, finance systems support, case management systems, documentmanagement systems or customer management platforms.

• Hands-on experience supporting business applications at 2nd or 3rd line level
• Strong problem-solving skills and the ability to investigate system issues
• Understanding of system configuration, integrations, APIs, data flows or technical architecture
• Experience working with users to understand problems, requirements and improvements
• Ability to document requirements, changes, processes or technical knowledge
• Confidence working with suppliers and internal stakeholders
• Curiosity, ownership and the ability to learn new systems quickly

This is not a programming role, and it is not astandard 1st line service desk role. It is best suited to someone who alreadyhas hands-on experience supporting and improving business applications.
What is on offer

• Salary of £37,694 - £38,990
• Annual ICT allowance of £3,713
• Permanent, full-time role
• Hybrid working for most roles
• Access to Civil Service pension arrangements
• 25 days' annual leave, increasing to 30 days after 5 years
• 12 public and privilege holidays
• Flexible working scheme
• Learning and development support

Apply now

Ifyou are an Applications Support Analyst, Systems Analyst, ApplicationSpecialist or Business Systems professional looking for a Belfast-based rolewhere you can support and improve enterprise applications, we would be keen tohear from you.

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