Apprentice IT Support Technician

About the Role

Our client is seeking a technically inclined and eager Apprentice IT Support Technician to join their IT department in Brighton . This role provides an excellent foundation for a career in IT support, offering hands-on experience in troubleshooting hardware and software issues, maintaining systems, and assisting end-users. You will work under the supervision of experienced IT professionals, learning valuable skills in network support, system administration, and user assistance. This is a great opportunity for someone passionate about technology and keen to help others resolve their IT challenges.

Key Responsibilities

• Provide first-line technical support to end-users, addressing hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve IT problems efficiently, escalating complex issues when necessary.
• Assist in managing and monitoring network infrastructure and IT systems.
• Document IT support requests, solutions, and system configurations.
• Contribute to the maintenance of IT inventory and asset management.

Requirements

• A strong interest in IT, computers, and technology.
• Basic knowledge of operating systems (Windows/macOS) and common software applications.
• Good problem-solving skills and a methodical approach to troubleshooting.
• Excellent communication and interpersonal skills, with a patient and helpful attitude.
• Willingness to learn and adapt to new technologies and IT environments.
• Commitment to completing the apprenticeship program and achieving relevant certifications.

Benefits

• Structured IT support training and mentorship.
• Hands-on experience with a variety of IT systems and hardware.
• Opportunity to gain industry-recognized IT certifications.
• Supportive team environment based in Brighton .
• Potential for career advancement within the IT field.