Assembly Usher

Apple Recruitment are recruiting for an Assembly Usher on behalf of the NI Assembly.
This role is temporary until 31st December 2026 with possibility of extension. The hourly rate is based on £29,137 pa (plus 12.5% Shift Disturbance Allowance)

Job Purpose:

As an Assembly Usher, you will report directly to a Senior Assembly Usher and will be part of a team responsible primarily for the provision of customer services to Members, staff, members of the public and other users of Parliament Buildings.

You will also be responsible for assisting with maintaining the safety and security of building users and the premises. You will also as part of the Usher Services team, have responsibility for the maintenance of good order and provision of support to all meetings of the Assembly. This will also include providing security both inside Parliament Buildings and its outer environments, requiring you to be mobile and fully able to carry out all Usher Services activities and work at all duty locations in direct support of Assembly business.

Job Purpose:
As an Assembly Usher, you will report directly to a Senior Assembly Usher and will be part of a team responsible primarily for the provision of customer services to Members, staff, members of the public and other users of Parliament Buildings.

You will also be responsible for assisting with maintaining the safety and security of building users and the premises. You will also as part of the Usher Services team, have responsibility for the maintenance of good order and provision of support to all meetings of the Assembly. This will also
include providing security both inside Parliament Buildings and its outer environments, requiring you to be mobile and fully able to carry out all Usher Services activities and work at all duty locations in direct support of Assembly business.

Job Description:
As an Assembly Usher, and member of the Usher Services team, you will primarily work in Usher Services. Your duties will include:

• Providing accurate information and customer service to Members, staff, Assembly Commission staff and members of the public on general Assembly arrangements and facilities;
• Carrying out all of your duties in a manner that maintains a professional image of the Assembly;
• Helping maintain good order and security awareness within Parliament Buildings and its precincts in an unbiased and impartial manner;
• Collecting, sorting and delivering internal mail to meet Assembly delivery/collection deadlines;
• Conducting internal and external security patrols of Parliament Buildings, taking appropriate action to deal with security related incidents, and reporting and logging such incidents;
• Providing first line assistance to PSNI and other emergency services in the course of their duties and in response to any incident;
• Carrying out searches of people and vehicles, and operating search equipment in accordance with standard operating procedures;
• Monitoring and supervising Assembly car parks;
• Using equipment to screen and check external mail and goods entering Parliament Buildings;
• Providing assistance with the emergency evacuation of the building in compliance with operational procedures;
• Ensuring compliance with Usher Services policies and carrying out duties in accordance with
• Usher Services Standard Operating Procedures, including competent use of Assembly IT equipment, and issuing and checking of ID and other security passes;
• Complying with all of the Assembly Commission's staff policies and procedures including
• Equal Opportunities and Dignity at Work policies and procedures, and undergoing all training requirements including successful completion of First Aid, Fire safety, and Fire evacuation training upon initial appointment and on an ongoing refresher basis;
• Managing information and records in accordance with established policies and statutory requirements; and
• Carrying out other duties that the Assembly Commission reasonably requires of you.

Work Pattern:

Suitable candidates must be available and willing to work at Parliament Buildings on each working day. The standard working week is 37 hours/ 5 days (excluding meal breaks) across Monday to Saturday. There are three varying shift patterns within the working day which will normally run on a three-week cycle. However, flexibility in starting time may be required depending on Assembly business requirements. You will be given advance notice of your shift pattern and duty times. The Assembly Commission will provide at least 10 working days' notice
of the work pattern for each week. As far as reasonably possible, 3 working days' notice of required overtime will be given.

Uniform:
Uniforms, including appropriate protective clothing and stab resistant vest (weighted 5kg), will be supplied, successful candidates will be required to wear the stab resistant vest whilst performing certain duties.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by 10am on Wednesday 23rd September 2026.
You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Applicants must, by the closing date for applications, have:

1. 5 GCSEs at grade A - C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.
And

2. At least two years' experience in each of the areas detailed at (a) - (d) below;
a) Delivering highquality customer service within a customer facing or service user focused environment;
b) Excellent communication skills, with the ability to convey information clearly, accurately, and professionally to service users/customers;
c) Building positive working relationships to work effectively as part of a team to deliver a high standard of service;
d) Effectively using Microsoft Office applications to complete administrative duties;

Or

3. At least four years' experience in each of the areas detailed at (a) - (d) listed above.

Further Details:

• Hourly Rate based on £29,137 per annum
• Estimated start date: ASAP
• End of December 2026, potential extension.
• Closing date for CV submission to Apple: 10am 0n Wednesday 23 September 2026
• Date for informal discussion: 1st October in Parliament Buildings.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline by clicking on the link below by 10am on Wednesday 23rd September 2026.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple
Recruitment Services is an Equal Opportunities Employer.