Assistant Manager - Retail Operations

About the Role

Our client is seeking a proactive and organized Assistant Manager to oversee retail operations in their Stoke-on-Trent store. This role involves supporting the Store Manager in driving sales performance, managing staff, and ensuring the smooth day-to-day running of the business. You will be a key player in maintaining high standards of customer service and operational efficiency. Ideal for someone with a strong retail background and leadership aspirations, looking to grow with a reputable company.

Key Responsibilities

• Support the Store Manager in achieving sales targets and operational goals.
• Supervise and motivate the retail team, providing guidance and support.
• Manage stock control, inventory levels, and merchandising to optimize sales.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Handle customer complaints and inquiries, aiming for swift and satisfactory resolutions.
• Assist with staff scheduling, training, and performance management.

Requirements

• Previous experience in a retail supervisory or assistant management role.
• Strong leadership and team-building capabilities.
• Proficiency in retail operations, including sales, stock management, and customer service.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Commitment to upholding the brand's standards in the Stoke-on-Trent location.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career advancement and professional development.
• Generous employee discount.
• Pension scheme and other employee welfare programs.
• A positive and results-driven work culture.