Assistant Manager, Supply Chain Planning

This is an exciting opportunity to join our Supply Chain Planning team based in Hammersmith, where you'll support the delivery of our supplier engagement strategy and help optimise inbound supply chain performance. Working closely with suppliers, Buying, Merchandising, Finance, IT and wider Supply Chain teams, you'll ensure accurate forecasting, robust delivery planning and continuous improvement across our supplier network. You'll lead a team of Coordinators responsible for maintaining accurate inbound delivery information, enabling effective warehouse capacity and resource planning. You'll also manage the performance of our digital freight forwarding partner, helping to improve service levels, drive efficiencies and support business priorities.

What You’ll Be Doing

• Supporting the ongoing development and adoption of our Supplier Portal, acting as a key point of contact for suppliers throughout their onboarding journey.
• Building strong relationships with strategic suppliers and internal stakeholders to improve collaboration and operational performance.
• Leading and developing a team of Coordinators, ensuring high levels of engagement, performance and capability.
• Managing inbound delivery information to provide visibility of stock flow and support warehouse planning activities.
• Acting as a subject matter expert for our freight forwarding platform, monitoring carrier performance and identifying opportunities for continuous improvement.
• Producing insight and performance reporting to support supplier engagement and wider supply chain decision-making.
• Deputising for the Supply Chain Planning Manager when required and supporting key operational projects.

About You

You’ll be a confident people leader with experience working in a fast-paced supply chain, logistics or planning environment. Comfortable building relationships across multiple stakeholder groups, you’ll combine strong analytical thinking with a collaborative approach and a genuine passion for continuous improvement.

• Experience leading and developing teams.
• Strong stakeholder management skills and the ability to influence at all levels.
• Experience working with suppliers, operational performance metrics and service level agreements.
• A proactive, solutions-focused mindset with excellent organisational skills.
• The ability and confidence to interpret data, identify trends and use insights to drive improvements.
• The flexibility to adapt to changing business priorities and support operational projects when required.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Supply Chain Planning (Zsofia Szirak) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

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