Automotive Service Advisor

About the Role

Our client is looking for a friendly and efficient Automotive Service Advisor to be the primary point of contact for customers at their service centre in Sheffield . You will be responsible for greeting customers, accurately recording vehicle issues, explaining necessary repairs and services, and scheduling appointments. Excellent communication and organizational skills are key to ensuring a seamless customer experience and efficient workshop operation. This role is vital in building customer loyalty and ensuring the smooth flow of work through the service department, acting as the crucial link between the customer and the technical team.

Key Responsibilities

• Greet customers warmly, listen to their concerns, and accurately document vehicle service needs.
• Explain service recommendations and repair estimates clearly to customers in a non-technical manner.
• Schedule service appointments efficiently, managing workshop capacity.
• Maintain regular communication with customers regarding the status of their vehicle.
• Process service orders and payments accurately.
• Ensure customer satisfaction by providing a high level of service throughout the process.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using service scheduling software and basic computer applications.
• Ability to work effectively under pressure in a busy environment.

Benefits

• Competitive salary with potential for performance bonuses.
• Opportunity to work with a reputable automotive brand.
• On-the-job training and development opportunities.
• Staff discounts on vehicle servicing and parts.
• A supportive and professional team environment.